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We reviewed the posting from our customer regarding the long delay in delivery of the special order wheel and brake set. Aircraft Spruce ordered this product from the manufacturer when he placed the order with us in July and asked for it to be drop shipped. Over the next three months, we were...

In regards to the sales tax, unfortunately, due to changes in federal and state tax regulations which became effective October 1st, we, as well as all other retailers, are now required to collect and remit sales tax on all transactions shipping to a variety of states. These laws are now...

jd21476, I apologize for how this order was handled. You never should have been charged a penny more than you were first quoted at checkout on aircraftspruce.com. In looking into your order, we had no stock on the stickers and in order to expedite the shipment the manufacturer was instructed to...

My. Taylor, I apologize for the issue you are experiencing with your cart. That was a legacy feature designed largely for dealers who like to utilize one login for multiple buyers and want each to maintain a separate cart. All new accounts by default have a persistent cart across devices. To fix...

We reviewed the postings to the forum regarding issues that some customers had with Tempo Epoxy Propeller Coatings. Aircraft Spruce sells thousands of cans of this prop paint each year and we do not receive many complaints, but occasionally a customer will report a can that does not spray...

There have been recent postings on several newsgroups regarding credit card fraud following orders placed with mail order companies. Since Aircraft Spruce was mentioned, I want to assure readers that Aircraft Spruce takes credit card security very seriously, and I'm sure most other suppliers do...